Rush Link Computers Privacy Policy

Rush Link Computers LLC, doing business as Rush Link Computers ("Rush Link Computers," "we," "us," or "our"), operates a technology services marketplace that connects customers seeking computer repair and IT support with verified, background-checked technicians. This Privacy Policy describes how we collect, use, and protect information when you use our website, mobile application, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use the Services.

We may process the following categories of information, depending on how you use the Services:

• Account & profile information — name, email address, password (stored as a hashed credential), and profile details you provide when registering.
• Customer contact information — name, email address, phone number, and service address provided when requesting service.
• Technician information — name, email, public contact number, bio, specialties, certifications, service areas, profile photo, and professional details displayed to customers.
• Service requests — service type, issue description, preferred date/time, address, city, state, and zip code submitted by customers.
• Bookings and appointments — scheduled date, time, duration, location, service description, and booking status.
• Service area / location information — city, state, and address information provided by users to facilitate service matching and scheduling.
• Telephone numbers — phone numbers provided by customers and technicians for service and contact purposes.
• Inbound-call information — metadata about calls received through our business telephony system, including call status, timing, duration, and provider session identifiers.
• Caller information — caller phone numbers associated with inbound calls to our service hotline. Caller numbers are masked in public-facing interfaces and restricted to authorized users.
• Technician private mobile routing numbers — mobile phone numbers provided by technicians for live call routing. These are private, stored in a canonical format, and never displayed publicly.
• Notification preferences — your choices regarding email, push, SMS/text, and in-app notifications.
• Device / session information — device platform, device identifier, and session status used to manage authenticated device sessions and determine technician availability for dispatch.
• Payment-related transaction information — transaction records, payment status, and related metadata. We do not store full payment card numbers. Payment card information is handled by our third-party payment processor.
• Communications — messages exchanged between customers and technicians through the platform, and correspondence with our support team.
• Support inquiries — information you provide when contacting us for help, including name, email, subject, and message content.
• Technical, security, and log information — IP address, browser type, access times, and similar data collected automatically for security, troubleshooting, and operational purposes.

We may use the information described above for purposes including:

• Providing, operating, and maintaining the Rush Link Computers technology services and marketplace.
• Matching customers with technicians based on service needs, location, and availability.
• Operating the Call Queue, including displaying available service requests and inbound calls to eligible technicians.
• Supporting the TAKE CALL functionality, which allows an eligible technician to claim and be routed a live inbound customer call.
• Routing customer calls through our telephony system to the appropriate technician or support resource.
• Scheduling and managing bookings and appointments.
• Processing payments for services rendered through the platform.
• Calculating and administering technician earnings and payouts.
• Account administration, including profile management and verification.
• Providing customer support and responding to inquiries.
• Security, fraud prevention, and protecting the integrity of the Services.
• Sending operational and service-related notifications, including email, push notifications, and SMS/text messages when enabled.
• Delivering service-related email communications such as booking confirmations, status updates, and appointment reminders.
• Improving, maintaining, and developing the Rush Link Computers platform.

We work with trusted third-party service providers to operate the Services. These providers may process information on our behalf as described below:

• Payment processing. Payment processing for bookings, service payments, and technician subscription payments may be performed by third-party payment processors such as Stripe. We do not store full payment card numbers. The handling of payment card information by these processors is governed by their own privacy policies and security standards, which we encourage you to review.
• Communications and calling. Communications and calling functionality, including inbound call handling, call routing, and SMS/text messaging, may involve service providers such as RingCentral. These providers may process call metadata, caller information, and message content as necessary to provide their services.
• Cloud hosting and infrastructure. We use cloud-based hosting and data storage providers to store and process platform data.

We do not authorize our service providers to use your information for their own independent marketing purposes. They are engaged to perform services on our behalf and are expected to handle information in accordance with applicable laws and our instructions.

Rush Link Computers does not sell personal information. We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

SMS consent. We do not sell or share SMS opt-in consent information with third parties for their own marketing purposes. SMS consent collected through the Services is used solely to deliver Rush Link Computers operational and service-related messages as described in this Privacy Policy.

Rush Link Computers may send operational and service-related SMS/text messages to users or technicians who have opted in to receive them. Examples of messages we may send include:

• Technician dispatch alerts (e.g., live customer call notifications)
• New service opportunity notifications
• Customer call alerts
• Scheduling and service notifications
• Account or service-related notifications

SMS participation is optional unless a particular transactional communication is otherwise required by law or service terms. Message frequency varies. Message and data rates may apply.

You may reply STOP to unsubscribe from SMS messages where supported. You may reply HELP for assistance where supported.

Rush Link Computers does not sell SMS consent or opt-in information or share it with third parties for their own marketing purposes. Opting out of SMS does not necessarily disable other notification channels you have selected (such as email, push, or in-app notifications). You may manage your notification preferences at any time through your Rush Link Computers account.

Note: SMS/text messaging may not yet be active for all users. The disclosures in this section apply once the SMS feature is enabled for your account.

Rush Link Computers uses administrative, technical, and organizational safeguards designed to protect the information we process. These measures include access controls, encryption of data in transit, secure authentication, and restricted access to sensitive information such as technician mobile routing numbers and payment-related records.

However, no system or transmission can be guaranteed to be completely secure. We cannot guarantee the absolute security of information, and you acknowledge that you provide information to us at your own risk.

We retain information for as long as reasonably necessary to provide the Services, comply with legal and accounting requirements, resolve disputes, prevent fraud, enforce our agreements, and for other legitimate business purposes. The specific retention period for any particular type of information depends on the nature of the data and the purposes for which it was collected. When information is no longer needed, we may delete it or anonymize it in accordance with our internal practices and applicable legal requirements.

You have certain choices regarding your information, including:

• Account & profile information. You may update your profile information, including name and contact details, through your Rush Link Computers account.
• Notification preferences. You may manage your notification preferences through your account, including toggles for email, push, SMS/text, and in-app notifications. You may enable or disable specific notification categories based on your role (customer or technician).
• Email. You may adjust email notification settings in your account preferences.
• Push notifications. You may control push notifications through your account preferences and your device's operating system settings.
• SMS / Text. You may enable or disable SMS notifications through your account preferences and may reply STOP to unsubscribe where supported.
• Technician availability. Technicians may set their availability status and manage their schedule through the technician dashboard.
• Contacting us about privacy. You may contact us regarding privacy questions or requests using the contact information provided at the end of this policy.

The Rush Link Computers Services are not intended for children under 13 years of age. We do not knowingly seek to collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us using the information below, and we will take steps to delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the Services. When we do, we will update the "Last Updated" date shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our information practices, you may contact us at:

• Rush Link Computers LLC
• Phone: 1-877-868-1987
• Email: support@rushlinkcomputers.com
• Website: rushlinkcomputers.com