Customer Service Sales Representative

Customer Service Sales Representative Responsibilities:

• Efficiently manage a high volume of incoming calls, providing prompt and professional assistance.
• Proactively generate sales leads and opportunities through effective communication and engagement.
• Identify and assess customers' needs, striving to achieve satisfaction and build lasting relationships.
• Cultivate trust and rapport with customer accounts by engaging in open and interactive dialogue.
• Ensure the provision of accurate, valid, and comprehensive information using appropriate tools and methods.
• Meet personal and team sales targets, as well as call handling quotas, through proactive sales efforts.
• Address customer complaints promptly and effectively, offering suitable solutions and alternatives within specified timeframes.
• Maintain detailed records of customer interactions, process account-related tasks, and file relevant documents.
• Adhere to communication procedures, guidelines, and policies to ensure consistent service delivery.
• Go the extra mile to engage customers and enhance their overall experience.

Requirements:

• Proven experience in customer support or as a client service representative, with a demonstrated track record of exceeding quotas.
• Exceptional phone contact handling skills coupled with active listening abilities.
• Familiarity with CRM systems and best practices for customer relationship management.
• Customer-centric orientation with the flexibility to adapt to diverse personalities and situations.
• Strong communication and presentation skills, both verbal and written.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent qualification, with 1-2 years of experience in a customer service-related field.