Shipping Charges:

Your total cost for purchase of any product will include shipping and handling charges shown on the RushLinkComputers.com invoice.

Note: shipping is free for most items $200.00 purchases or above from RushLinkComputers.com.

Any Item that is past 15 pounds or more will be a charged shipping.

All items weight is calculated and will determined if you will have to pay a shipping fee.  

Product Return Procedure:

To return a product based upon RushLinkComputers.com's replacement/return guarantee, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). RushLinkComputers.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to RushLinkComputers.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to RushLinkComputers.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, RushLinkComputers.com's Return Procedure will be breached and RushLinkComputers.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
RushLinkComputers.com will not refund to Customer the original shipping charges. In addition, RushLinkComputers.com will assess a 15% restocking fee against the Customer's account on all non-defective returns for refund.

Products being returned for a refund must be received by RushLinkComputers.com prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.

Physical Damage
We will not accept any item that has physical damage. Physical damage is any damage that is not caused by any normal wear and tear. If we receive an item that is physically damaged, it will be returned to the buyer at their expense.

The most common forms of physical damage we receive are from CPU’s and motherboards returns caused by incorrect installation. Please understand that these are policies established by the manufacturer and some of the definitions below were taken directly from them.

CPU - Overclocking
Over clocking or improper installation of CPU may result in chips or burns. All CPU’s that are chipped burnt or have bent or broken pins are considered physically damaged and are not eligible for replacement or refund. Also, please be careful not to over apply thermal paste to your CPU or heatsink. Any paste appearing on CPU pins is also considered physical damage and is ineligible for return.

CPU - Bent pins
When pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket. This is considered physical damage and is ineligible for return.

CPU - Thermal Paste on the Pins
Foreign material such as thermal paste on a component prevents reliable connectivity between the motherboard and CPU. This is considered physical damage and is ineligible for return.

Motherboard Return Policy
Physically damaged motherboards will be denied and will be shipped back to the buyer at their own expense. Physical damage includes chips, burns, scratches, thermal paste in the CPU socket, bent pins, etc. Please note that any scrapes to the metal around the screw holes caused by over tightening of case screws is also considered physical damage so please be careful when installing your motherboard.

Motherboard - Bent pins
When pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket. This is considered physical damage and is ineligible for return.

Motherboard - Thermal Paste on the Pins
Foreign material such as thermal paste on a component prevents reliable connectivity between the motherboard and CPU. This is considered physical damage and is ineligible for return.

Motherboard Screwdriver Damage
Screwdrivers used during integration or installation may slip and strike motherboard components causing damage leading to system failure. This can also happen around mounting holes caused by over tightening of case screws. This is considered physical damage and is ineligible for return.

Motherboard Trace Damage
A damaged or cut trace on a motherboard may cause the system to fail. Damage to traces may occur around mounting holes and around heat sink assemblies. They may also occur on the secondary side (back) of the motherboard. This is considered physical damage and is ineligible for return.

Motherboard Corrosion
A chemical action destroys a metal surface through oxidation, electrolysis, or contamination. Corrosion may prevent connectivity causing a system to fail. This is considered physical damage and is ineligible for return.